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Requests Regarding Disclosure of Information


Please see below for requests regarding disclosure of personal information which you have submitted to Hitachi Transport System.


1. Request Forms

Please download the appropriate "Request Form" from below. For those who cannot download the forms for any reason, Hitachi Transport System will send printed versions of the forms by mail. (Please contact the "Office for inquiries regarding personal information protection")


  1. Disclosure and notices regarding the purpose of use of personal information
    "Request for Disclosure of Personal Information" (PDF:25KB)
  2. Correction, addition, deletion of personal information
    "Request to Correct Personal Information" (PDF:23KB)
  3. Disabling the use of, or erasing personal information
    "Request for Discontinuation of Use of Personal Information" (PDF:25KB)
  4. Discontinuance of offering personal information to third parties
    "Request for Discontinuation of Provision of Personal Information to Third Parties"(PDF:25KB)

2.Accompanying Documents

Please attach the following 2 documents to the "Request Form" when submitting.


  1. Identity verification documents (please see below for details)
    About "Identity Verification Documents"
  2. Payment voucher for service fee (this is not necessary for requests regarding correction, addition, deletion, disabling use of, erasure, or discontinuance of third party usage of personal information.)

3.Service Fee Payment

For requests to receive disclosure and notice regarding the purpose of use of personal information, we charge a service fee of 800 yen. Please see "Service Fee Payment Methods" for details. Hitachi Transport System will not refund this service fee even if we cannot disclose personal information, or notify the purpose of use, for reasons of not holding the information in question, or due to reasons stipulated by law.

We do not charge service fee for requests such as correction, addition, deletion, disabling use of, erasure, or discontinuance of third party usage of personal information.


About service fee payment


4.Billing Method

Please send us the following materials 1, 2 and 3 to the billing address noted below (5) via recorded mail (at a cost of 210 yen, as of January 31, 2005). (The fee for recorded mail shall be borne by the sender.)


Materials to be submitted

  1. Filled out "Request Form(s)"
  2. Identity verification documents
  3. Payment voucher for service fee

5.Billing Address

Hitachi Transport System, Ltd.
c/o Personal Information Protection Inquiry Office
7-2-18 Toyo, Koto-ku, Tokyo 
135-8372, Japan


6.Our Reply

We will send our replies via restricted delivery mail (special delivery) to the address written on the identity verification document sent to us. A period of 2 weeks will be required to look into the inquiry and subsequently send a reply. If for any reason we require more than 2 weeks, we will notify the person as such.

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Protection of Personal Information

The personal information in this form is used for replying to the customer's enquiries. 

In some cases, enquiries with personal information may be forwarded to appropriate Hitachi Transport System Group companies in order to reply to the customer directly. 

Personal information is properly managed on the basis of "Privacy Policy" (opens in a new window) at Hitachi Transport System, Ltd. 

If you do not agree with these terms and conditions, your enquiry submission will be cancelled.

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