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Privacy Statement


Hitachi Transport System (Europe) B.V. (“HTSE”) values the protection of your personal data. This privacy statement sets out how your personal data will be used and processed by HTSE in compliance with the General Data Protection Regulation (GDPR) which takes effect from May 25, 2018.


HTSE will be the data controller in respect of your personal data for the purposes of data protection legislation. The purpose of this privacy statement is to explain to how your data will be collected, processed, transferred and retained and your rights in respect of such data.


1. Company details

Hitachi Transport System (Europe) B.V. 

Head office:

Achterweg 29 / 4181 AD Waardenburg / The Netherlands

P.O. Box 167 / 4190 CD Geldermalsen / The Netherlands

T: +31 (0)418 657 654 / W: www.hitachitransport-eu.com / E: info@hitachitransport-eu.com


Registered in the Netherlands Chamber of Commerce Tiel No. 11027294 / VAT No. NL 800566488B01

Bank of Tokyo - Mitsubishi UFJ (Holland) N.V. IBAN: NL81BOTK0635610043 / BIC: BOTKNL2X

All activities are subject to HTS General Conditions


2. What personal data do we collect?

There are various purposes for which HTSE collects and processes your personal data. HTSE collects and processes contact details in the context of its service provision to business contacts, including: 

  • Title (e.g. Mr, Mrs..)
  • Full name
  • Job title
  • Business addresses
  • Business mobile telephone number
  • Business e-mail addresses

This data is processed for the following purposes:

  • to contact you; 
  • to be able to process your application;
  • to be able to implement an agreement;
  • to process your order and inform you about its progress.

3. What will we use this data for?

HTSE collects and stores the data described above in order to process your data. We do not pass on personal data to other parties with whom we do not have a process agreement. We make the necessary agreements with these parties (processors) to ensure the security of your personal data.


Furthermore, we will not provide the information you provide to other parties, unless this is legally required and permitted. 


We will store your personal data in our Customer Relationship Management (CRM) Systems. We may allow employees or affiliates of HTSE, including Hitachi Transport System Ltd. to access your personal details stored in these systems. We may allow employees or affiliates of HTSE, including Hitachi Transport System Ltd. to access your personal details stored in the systems, described above.


4. Justification of processing data

The GDPR is founded upon specific principles on which the detailed obligations and restrictions are built. In summary, personal data must be:

  • processed lawfully, fairly and transparently (“lawfulness, fairness and transparency”)
  • collected for specified, explicit and legitimate purposes (“purpose limitation”);
  • adequate, relevant and limited to what is necessary (“data minimisation”);
  • accurate and kept up to date (“accuracy”);
  • stored for no longer than is necessary (“storage limitation”);
  • appropriately secured (“integrity and confidentiality”).

There are three grounds most likely to be relevant to processing data within HTSE:

  1. the individual has given their consent to the processing;
  2. the processing is necessary for the performance of a contract;
  3. the processing is necessary for the purposes of the legitimate interests of the data controller.

5. Your rights regarding data as a data subject

As a data subject you have rights set out in data protection legislation which may exercise by contacting HTSE via the contact details addressed in sec. 7. Your rights in relation to your personal data include the right to:

  • request access to any personal data;
  • prevent the processing of your personal data for direct-marketing purposes;
  • ask to have inaccurate personal data amended;
  • have your personal data erased;
  • object to automated processing or profiling which produces legal effects;
  • receive personal data held about you in a commonly used, machine-readable format.

Technical and organizational measures 

We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing, for example we have taken the following measures;


All persons who are able to access your data on behalf of HTSE are obliged to maintain their confidentiality.

  • We use a username and password policy on all our systems;
  • We ‘pseudonymise’ and ensure the encryption of personal data if there is reason to do so;
  • We back up the personal data in order to be able to recover it in the event of physical or technical incidents;
  • We regularly test and evaluate our measures;
  • Our employees have been informed about the importance of the protection of personal data.

6. Retention periods

HTSE does not store personal data longer than necessary for the purpose for which it was provided or required by law.


7. Complaints

Questions, comment and requests regarding this privacy notice are welcomed and should be addressed to HTSE’s Data Protection Committee at dataprotection@hitachitransport-eu.com

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Protection of Personal Information

The personal information in this form is used for replying to the customer's enquiries. 

In some cases, enquiries with personal information may be forwarded to appropriate Hitachi Transport System Group companies in order to reply to the customer directly. 

Personal information is properly managed on the basis of "Privacy Policy" (opens in a new window) at Hitachi Transport System, Ltd. 

If you do not agree with these terms and conditions, your enquiry submission will be cancelled.

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